I've been helping a shop owner AI assist his communication with customers email. Requests for custom metal fabrication had him doing a few rounds to pin down what the customer wants, and while he's busy with other work, a reply can sit long enough that the customer goes cold.
We set up a ChatGPT project connected to his email. When he says "check email," it looks at the open requests and new mail and drafts replies in Gmail: a form for a new request, and a follow-up when a form comes back missing something. It also knows the details the shop owner needs to create an estimate and works towards that goal on his behalf. In the first test it found an old unanswered request and drafted the reply. He reads every draft and presses send himself.
Before: too much time on emails at night.
After: More quality time with his family, and more peace of mind.
Cost: $20/mo AI subscription.
Does your team send the same replies over and over while they wait on details from a customer? That might be worth fixing, and I can help.